Shipping Policy — Arsal Imports

Effective Date: September 16, 2026

At Arsal Imports, we aim to process and deliver your orders as quickly and efficiently as possible. Please review the following Shipping Policy before placing your order.

1. Order Processing

Orders are normally processed within 1–3 business days after payment or order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Processing times may be longer during sales, promotions, holidays, or periods of unusually high order volume.

2. Delivery Time

Estimated delivery time is generally:

Pakistan: 3–7 business days after order processing.

Delivery times are estimates and are not guaranteed. Delays may occur due to courier operations, weather, public holidays, incorrect addresses, security restrictions, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

Any free-shipping offer is subject to the terms and conditions of the specific promotion.

4. Cash on Delivery

Where Cash on Delivery (COD) is available, customers must provide accurate contact and delivery information.

Customers should remain available to receive and pay for their order when the courier attempts delivery.

Repeated refusal or failure to receive COD orders may result in restrictions on future COD purchases.

5. Order Tracking

Where tracking is available, tracking information may be provided after your order has been dispatched.

Tracking information can take some time to update after the courier receives the shipment.

6. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

Arsal Imports is not responsible for delays, failed deliveries, additional charges, or returned shipments caused by incorrect, incomplete, or outdated information provided by the customer.

7. Delayed Deliveries

If your order is delayed beyond the estimated delivery period, please contact us with your order number.

We will work with the relevant courier to determine the status of your shipment.

Delivery delays caused by circumstances outside our reasonable control do not automatically qualify for a refund or cancellation.

8. Damaged Packages

Please inspect your package when you receive it.

If your package or product appears damaged, contact Arsal Imports as soon as possible and provide your order number, photographs, and/or video evidence of the damage.

Any damage claim will be reviewed according to our Refund and Return Policy.

9. Lost or Undelivered Orders

If your order is reported as lost or remains undelivered, we may contact the courier to investigate the shipment.

A replacement or refund, where applicable, will be considered after the delivery issue has been investigated and confirmed.

10. Refused or Unsuccessful Delivery

If a customer refuses delivery or repeatedly fails to receive an order, Arsal Imports reserves the right to recover applicable shipping or return charges and may restrict future Cash on Delivery orders.