Refund policy

Effective Date: September 16, 2026

At Arsal Imports, we are committed to providing quality products and a reliable shopping experience. Please read the following policy carefully before placing an order.

1. Return Eligibility

We accept returns only when the product:

  • Arrives damaged or defective.

  • Is incorrectly delivered and does not match the product ordered.

  • Has a manufacturing defect that was present upon delivery.

To be eligible for a return, you must contact us within 7 days of receiving your order.

The product must be returned in its original condition and packaging, along with all accessories, manuals, tags, and other items included with the original package.

2. Non-Returnable Products

Returns will generally not be accepted for:

  • Products that have been used, damaged, altered, or misused after delivery.

  • Products returned without their original packaging or accessories.

  • Products damaged because of improper handling or use.

  • Personal-care, beauty, hygiene, or other products where return is not appropriate for health or safety reasons, once opened or used.

  • Clearance, promotional, or final-sale products, unless they arrive damaged or defective.

3. Damaged or Incorrect Orders

You must inspect your order as soon as it is delivered.

If your product arrives damaged, defective, or incorrect, contact us within 7 days and provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs or video showing the product and packaging.

We will review the information and, where the claim is approved, provide an appropriate resolution, which may include a replacement, exchange, or refund.

4. Return Shipping

If the return is approved because the product was damaged, defective, or incorrectly supplied, Arsal Imports may cover the applicable return shipping cost.

For other returns that we agree to accept, the customer may be responsible for return shipping and any applicable charges.

Do not send a product back without contacting us first. Unauthorized returns may not be accepted.

5. Refunds

Once an approved return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed using the original payment method, where possible.

The time required for the refund to appear in your account may depend on your bank, payment provider, or payment method.

Shipping charges are generally non-refundable unless the return is due to an error on our part, a damaged product, or a defective product.

6. Exchanges and Replacements

Where appropriate, we may offer a replacement or exchange instead of a refund.

Replacement availability depends on stock. If the same product is unavailable, we may provide another suitable resolution.

7. Order Cancellation

Orders may be cancelled only if they have not yet been processed or shipped.

Once an order has been processed or dispatched, cancellation may no longer be possible. In such cases, the customer must follow the applicable return procedure.

8. Important Inspection Requirement

Customers are responsible for checking the product upon delivery.

For claims involving damage, missing parts, or an incorrect item, photographic or video evidence may be required before a return, replacement, or refund is approved.

9. Fraudulent or Abusive Returns

Arsal Imports reserves the right to refuse returns or refunds where there is evidence of:

  • Fraudulent claims.

  • Intentional product damage.

  • Repeated or abusive return requests.

  • Misuse of the return policy.

  • Products being returned in a condition substantially different from their delivered condition.